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FAQs FAQs
Category Water and Sewage Requests
Question What is the reason for the passage of a major piece of land citizen?
Answer

Sewage lines are implemented in order to achieve natural tendencies and flow. Traffic in the regulatory streets is possible, and if we are forced to pass the traffic in special parts, this is done by taking approvals and approving plans.

Category Water and Sewage Requests
Question What does it take to end a line transfer transaction?
Answer

In order to prepare a study for the transfer of a line from a private piece of land, we must provide us with a survey report licensed by the owner of the property in order to prove the attack on the piece.

Category Water and Sewage Requests
Question Where can I provide a residential compound service?
Answer

The service is provided by Miyahuna / Customer Service Department - Jabal Al Hussein and individual service transactions are provided in the Customer Services Department - Ras Al Ain

Category Water and Sewage Requests
Question Are there sewage lines within the area of my property?
Answer

This is determined after sensory detection and according to reality and plans

Category Water and Sewage Requests
Question There is a water line in front of the property Why was not the technical study prepared based on it?
Answer

The technical study of the water service is prepared according to the type of property (building, apartment, house, company ....). It is not necessarily that the service is done from the line located in front of the property where the study is conducted according to technical criteria to ensure the arrival of water

Category Water and Sewage Requests
Question When are the water lines more than 500M processed ?
Answer

In case of financial allocations.

Category Water and Sewage Requests
Question Where is the transfer of water lines?
Answer

Operations Managment / Miyahuna Company.

Category Water and Sewage Requests
Question Reasons for delay in water implementation and exceeding the specified time period?
Answer

Failure to complete the necessary permits for implementation (drilling permits).

Category Water and Sewage Requests
Question How long is required to complete the transaction?
Answer

14 days for the home connection and 30 days for the water line from the date of paying the fees.

Category Water and Sewage Requests
Question How much does it cost to subscribe to a new water counter?
Answer

By type of organization, size of the property and type of supply.

Category Water and Sewage Requests
Question Is the applicant required to attend the application in person?
Answer

Yes, and in the event that he can not attend, a bank authorization must be brought

Category Water and Sewage Requests
Question What documents are required to be submitted for a new water application?
Answer
  1. A copy of the personal identity
  2. work permit
  3. Organizational chart
  4. Land plan
  5. Property Registration document
Category Water and Sewage Requests
Question What is the importance of reporting a break in the street?
Answer

Water is a national treasure and wealth shared by all citizens, and reporting on fractures contributes to reducing losses and thus increasing the quantities of distribution and improving the service. It also prevents pollution in the water network.

Category Water and Sewage Requests
Question I have a leack in the inland water network What is the role of water company?
Answer

The company and through its competent cadres can assist in detecting internal leakage in the customers of the company and this is in exchange for token amounts to cover the costs

Category Water and Sewage Requests
Question What is the penalty for unlawful use?
Answer

Pursuant to the provisions of Article 177 of the Criminal Court Assets Law, the penalty of unlawful use is imprisonment for 4 months and a fine of 1000 dinars, with payment of illegal uses and correction of the situation.

Category Water and Sewage Requests
Question If I report illegal use, will my personal information be confidential?
Answer

Any person or entity that uses and imports water illegally is a national duty to conserve water and improve the water delivery service to its customers. The information of the entity reporting the illegal uses is confidential and is not displayed in any of the parties.

Category Water and Sewage Requests
Question How is the status of illegal use reported?
Answer

Illegal uses are reported by call in the consolidated number of complaints center 116117 or by any of the offices of Miyahuna and informing the concerned

Category Water and Sewage Requests
Question What is illegal use?
Answer

Is the use of illegally imported and used water and in violation of the regulations and instructions of the Jordan Water Company and the Water Authority either to withdraw a line before the hour counting water or tampering with water meters and accessories

Category Water and Sewage Requests
Question Where is the transfer of sewage lines?
Answer

In the Technical Services Department / Miyahuna / Jabal Al Hussein

Category Water and Sewage Requests
Question Is it permissible to set up a sewerage on Abu Nseir station after it is transferred to a lift station?
Answer

Yes, the network is connected to the station and all network transactions resume after they have been suspended since 2013

Category Water and Sewage Requests
Question How can we determine the sewage flood complaint whether it is internal or external and does this entail fees?
Answer

The external complaint is the sewage flood in the main and branch streets and does not entail any fees

but the interior is a flood of sewage inside the wall of the building and there is no flood in the main street is the responsibility of the citizen and entails a fee for the exit of technical equipment to address the amount of 50 JD.

 

Category Water and Sewage Requests
Question Is there a right for the citizen to pass the sewage line from inside the land of another citizen?
Answer

This shall be done if there is a written agreement between the two neighbors and a written undertaking signed by them by allowing the line to be passed and copied from it in the transaction file.

Category Water and Sewage Requests
Question Who is responsible for drilling ?
Answer

The authority in charge of all the drilling is the Municipality of Amman and has no relation to Miyahuna on the subject.

Category Water and Sewage Requests
Question Who is responsible for the terms of discharge of rain water and what is the responsibility of Miyahuna company?
Answer

The official responsible for the terms and lines of rainwater drainage is the Municipality of Amman and is not Miyahuna company responsibilty.

Category Water and Sewage Requests
Question How to Predict Previous Flood Domestic Sanitation?
Answer

This is done by observing the high level of internal banks of the kitchen and bathrooms or by having an odious odors in sanitation

Category Water and Sewage Requests
Question What are the materials allowed to be through the sewage network?
Answer

Permitted water is household waste water (kitchen and bathrooms) and no quarry water, quarry, industrial waste water, as well as the residues of lubricating stations.

Category Water and Sewage Requests
Question Why is there sometimes a smell of water?
Answer

It can be caused by chlorine sterilized water or internal causes such as the use of new pipes or plastic tanks.

Category Water and Sewage Requests
Question What is the cause of impurities and soil sometimes in the water pumped?
Answer

It is possible to accumulate deposits, impurities and dust at the ends of the lines resulting from repair lines or maintenance work for them or because of pumping and stop pumping according to the distribution program.

Category Water and Sewage Requests
Question Why does the taste of water differ from the taste of desalinated or filtered water?
Answer

Desalinated or filtered water shall have a concentration of salts less than the water of the network.

Category Water and Sewage Requests
Question What causes water color change sometimes red or brown?
Answer

It can be due to the system of distribution and water breakage where the rust is formed in the metal pipes and at the beginning of pumping this color appears and the water becomes clear and has no color yet (5-10) minutes of pumping.

Category Water and Sewage Requests
Question What is the reason for the white color of the water as well as the presence of bubbles in it?
Answer

It can be due to water pressure within the distribution network and the bubbles disappear after a few seconds.

Category Water and Sewage Requests
Question why the water pumping does not reach us?
Answer

Either it is disconnected because of the accumulation of water invoices, or the existence of a technical defect and you are asked to report it to the Directorate of maintenance and operation.

Category Water and Sewage Requests
Question How can I contact the Complaints Center and what is the response time to the complaint?
Answer

Call 117116, a toll free number and at any time the complaint will be received.

Category Water and Sewage Requests
Question What is the time required to process the check?
Answer

From two to three working days

Category Water and Sewage Requests
Question When are checks delivered?
Answer

Monday and Thursday

Category Water and Sewage Requests
Question What documents are required when receiving supplier checks?
Answer
  • If a final payment is not made, a bond is requested.
  1. The recipient's identity
  2. Company Seal.
  • If a final payment is requested,

 

  1. Copy of the Commercial Register
  2. Catch Receipt
  3. Company Seal
  4. A stamped form (of our water) stamped and signed by the owner of the Commercial Register
Category Water and Sewage Requests
Question How does the supplier check if the check is ready?
Answer

Either call 065666111 sub 1618, or:

The supplier can sign in on the website / suppliers screen / enter the name of the supplier and the number to be supplied by our water.

Category Water and Sewage Requests
Question When will the contributions be transferred to collection under the Amiri Real Estate Law?
Answer

When all the collection procedures followed by the company, which ends with the suspension of service, and after 6 months of blocking without payment, the collection procedures are applied under the Amiri Funds Law.

Category Water and Sewage Requests
Question If the water counter is canceled, when will I redeem my insurance?
Answer

Review the company 30 days after the date of canceling the water counter, with attached:

Copy of the owner ID of the counter

Account statement

In case the owner of the subscription can not attend, another person may be present, provided that there is a delegation from the bank.

Category Water and Sewage Requests
Question What is the fixed amount?
Answer

Is a value approved by the Ministry of Water instead of support services provided by Miyahuna.

Category Water and Sewage Requests
Question How often does the invoice be issued?
Answer

The invoice is issued every three months.

Category Water and Sewage Requests
Question What payment options do you have?
Answer
  1. Payment through the collection offices available.
  2. Payment through post offices scattered.
  3. Payment through efawateercom service
  4. Payment to the collectors
  5. Payment in banks
Category Water and Sewage Requests
Question I have a problem and want to talk to a company employee?
Answer

You can call the number 065679141 and talk to the contact center representative.

Category Water and Sewage Requests
Question How do I know my water counter reading time?
Answer

You can call 065679141 sub 2 and inquire about reading times.

Category Water and Sewage Requests
Question The invoice is too high, what should I do?
Answer

You can check with your nearest service office and submit an objection to the invoice.

Category Water and Sewage Requests
Question I want to recover the balance on my account?
Answer

You can submit a refund transaction at your nearest service office.

Category Water and Sewage Requests
Question I want to travel and stop the water counter temporarily, what do I do and what is my allowed period?
Answer

You can offer a comment suspension treatment, and stop using the meter for a period not exceeding 3 years.

Category Water and Sewage Requests
Question I want to leave the property and cancel the water subscription, do I have to attend in person?
Answer

Attendance in person or by a person who has a certified authorization from the bank.

Category Water and Sewage Requests
Question What documents are required for a subscription transfer transaction?
Answer

You must first attend in person or a bank commissioner, bring a lease or a deed of registration to the property, plus an invoice for the subscription to be transferred on the accounts receivable, conditioned with payments clearance.

Category Water and Sewage Requests
Question How can I know the pumping schedule in my area?
Answer

There is a service on the website, please follow the  link

Category Water and Sewage Requests
Question How can I do tests at the company's labs and get results?
Answer

By submitting an application for the required tests for Miyahuna and after approving the required tests, the results of the tests will be obtained after payment of the relevant financial claims.

Category Water and Sewage Requests
Question Does the company's laboratories provide a water quality inspection service and what are the prices of this service?
Answer

نعم، تقدم مختبرات الشركة خدمة فحص نوعية المياه للزبائن وبأسعار محددة حسب المحدد المطلوب فحصه، حسب الرابط التالي "أسعار الخدمات المخبرية"

Category Water and Sewage Requests
Question Is water quality monitored continuously?
Answer

Pumped water is subject to intensive monitoring programs, including physical and chemical tests. Microbiological and more than a regulatory body.

Category Water and Sewage Requests
Question How can I report uncertainties about the quality of water pumped to citizens?
Answer

By making a complaint about water quality.

Category Water and Sewage Requests
Question How does the company ensure the quality of water pumped to citizens?
Answer

The company ensures the quality of water pumped to citizens through the implementation of a series of control programs on water sources and networks so that the collection and analysis of samples of these sites and conduct tests in the laboratories of the company.

Category Water and Sewage Requests
Question Are the company's laboratories accredited and what type of accreditation is it?
Answer

Yes, the company's laboratories are accredited nationally and internationally for a large number of tests carried out.

Category Water and Sewage Requests
Question Is the water pricing on the new digital water counters different from the old water counters?
Answer

No, the pricing is standardized.

Category Water and Sewage Requests
Question Can I transfer a meter from one land to another?
Answer

No, the water counter may not be moved from one land to another.

Category Water and Sewage Requests
Question Can I move my water counter from its place?
Answer

Yes, you can do so by checking your nearest service office and submitting a request for the transfer of the counter and requiring the "presence of the person" in person or who has a certified authorization from the bank.

Category Water and Sewage Requests
Question I want to install a hobby before the counter, what should I do?
Answer

You can check out our nearest customer care office and offer a hobby installation treatment provided you have secured your hobby.

Category Water and Sewage Requests
Question If I doubt my home water counter what should I do?
Answer

You can check your nearest customer service office and make a counter check transaction.