Category | Water and Sewage Requests |
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Question | What documents do I need to apply for a new water subscription? |
Answer | 1. A copy of the personal identity 2. work permit 3. Organizational chart 4. Land plan 5. Property Registration document |
Category | Water and Sewage Requests |
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Question | What is the reason for the passage of a major piece of land citizen? |
Answer | Sewage lines are implemented in order to achieve natural tendencies and flow. Traffic in the regulatory streets is possible, and if we are forced to pass the traffic in special parts, this is done by taking approvals and approving plans. |
Category | Water and Sewage Requests |
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Question | What does it take to end a line transfer transaction? |
Answer | In order to prepare a study for the transfer of a line from a private piece of land, we must provide us with a survey report licensed by the owner of the property in order to prove the attack on the piece. |
Category | Water and Sewage Requests |
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Question | Where can I provide a residential compound service? |
Answer | The service is provided by Miyahuna / Customer Service Department - Jabal Al Hussein and individual service transactions are provided in the Customer Services Department - Ras Al Ain |
Category | Water and Sewage Requests |
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Question | Are there sewage lines within the area of my property? |
Answer | This is determined after sensory detection and according to reality and plans |
Category | Water and Sewage Requests |
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Question | There is a water line in front of the property Why was not the technical study prepared based on it? |
Answer | The technical study of the water service is prepared according to the type of property (building, apartment, house, company ....). It is not necessarily that the service is done from the line located in front of the property where the study is conducted according to technical criteria to ensure the arrival of water |
Category | Water and Sewage Requests |
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Question | When are the water lines more than 500M processed ? |
Answer | In case of financial allocations. |
Category | Water and Sewage Requests |
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Question | Where is the transfer of water lines? |
Answer | Operations Managment / Miyahuna Company. |
Category | Water and Sewage Requests |
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Question | Reasons for delay in water implementation and exceeding the specified time period? |
Answer | Failure to complete the necessary permits for implementation (drilling permits). |
Category | Water and Sewage Requests |
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Question | How long is required to complete the transaction? |
Answer | 14 days for the home connection and 30 days for the water line from the date of paying the fees. |
Category | Water and Sewage Requests |
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Question | How much does it cost to subscribe to a new water counter? |
Answer | By type of organization, size of the property and type of supply. |
Category | Water and Sewage Requests |
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Question | Is the applicant required to attend the application in person? |
Answer | Yes, and in the event that he can not attend, a bank authorization must be brought |
Category | Water and Sewage Requests |
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Question | What documents are required to be submitted for a new water application? |
Answer |
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Category | Water and Sewage Requests |
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Question | What is the importance of reporting a break in the street? |
Answer | Water is a national treasure and wealth shared by all citizens, and reporting on fractures contributes to reducing losses and thus increasing the quantities of distribution and improving the service. It also prevents pollution in the water network. |
Category | Water and Sewage Requests |
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Question | I have a leack in the inland water network What is the role of water company? |
Answer | The company and through its competent cadres can assist in detecting internal leakage in the customers of the company and this is in exchange for token amounts to cover the costs |
Category | Water and Sewage Requests |
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Question | What is the penalty for unlawful use? |
Answer | Pursuant to the provisions of Article 177 of the Criminal Court Assets Law, the penalty of unlawful use is imprisonment for 4 months and a fine of 1000 dinars, with payment of illegal uses and correction of the situation. |
Category | Water and Sewage Requests |
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Question | If I report illegal use, will my personal information be confidential? |
Answer | Any person or entity that uses and imports water illegally is a national duty to conserve water and improve the water delivery service to its customers. The information of the entity reporting the illegal uses is confidential and is not displayed in any of the parties. |
Category | Water and Sewage Requests |
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Question | How is the status of illegal use reported? |
Answer | Illegal uses are reported by call in the consolidated number of complaints center 116117 or by any of the offices of Miyahuna and informing the concerned |
Category | Water and Sewage Requests |
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Question | What is illegal use? |
Answer | Is the use of illegally imported and used water and in violation of the regulations and instructions of the Jordan Water Company and the Water Authority either to withdraw a line before the hour counting water or tampering with water meters and accessories |
Category | Water and Sewage Requests |
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Question | Where is the transfer of sewage lines? |
Answer | In the Technical Services Department / Miyahuna / Jabal Al Hussein |
Category | Water and Sewage Requests |
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Question | Is it permissible to set up a sewerage on Abu Nseir station after it is transferred to a lift station? |
Answer | Yes, the network is connected to the station and all network transactions resume after they have been suspended since 2013 |
Category | Water and Sewage Requests |
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Question | How can we determine the sewage flood complaint whether it is internal or external and does this entail fees? |
Answer | The external complaint is the sewage flood in the main and branch streets and does not entail any fees
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Category | Water and Sewage Requests |
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Question | Is there a right for the citizen to pass the sewage line from inside the land of another citizen? |
Answer | This shall be done if there is a written agreement between the two neighbors and a written undertaking signed by them by allowing the line to be passed and copied from it in the transaction file. |
Category | Water and Sewage Requests |
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Question | Who is responsible for drilling ? |
Answer | The authority in charge of all the drilling is the Municipality of Amman and has no relation to Miyahuna on the subject. |
Category | Water and Sewage Requests |
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Question | Who is responsible for the terms of discharge of rain water and what is the responsibility of Miyahuna company? |
Answer | The official responsible for the terms and lines of rainwater drainage is the Municipality of Amman and is not Miyahuna company responsibilty. |
Category | Water and Sewage Requests |
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Question | How to Predict Previous Flood Domestic Sanitation? |
Answer | This is done by observing the high level of internal banks of the kitchen and bathrooms or by having an odious odors in sanitation |
Category | Water and Sewage Requests |
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Question | What are the materials allowed to be through the sewage network? |
Answer | Permitted water is household waste water (kitchen and bathrooms) and no quarry water, quarry, industrial waste water, as well as the residues of lubricating stations. |
Category | Water and Sewage Requests |
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Question | Why is there sometimes a smell of water? |
Answer | It can be caused by chlorine sterilized water or internal causes such as the use of new pipes or plastic tanks. |
Category | Water and Sewage Requests |
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Question | What is the cause of impurities and soil sometimes in the water pumped? |
Answer | It is possible to accumulate deposits, impurities and dust at the ends of the lines resulting from repair lines or maintenance work for them or because of pumping and stop pumping according to the distribution program. |
Category | Water and Sewage Requests |
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Question | Why does the taste of water differ from the taste of desalinated or filtered water? |
Answer | Desalinated or filtered water shall have a concentration of salts less than the water of the network. |
Category | Water and Sewage Requests |
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Question | What causes water color change sometimes red or brown? |
Answer | It can be due to the system of distribution and water breakage where the rust is formed in the metal pipes and at the beginning of pumping this color appears and the water becomes clear and has no color yet (5-10) minutes of pumping. |
Category | Water and Sewage Requests |
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Question | What is the reason for the white color of the water as well as the presence of bubbles in it? |
Answer | It can be due to water pressure within the distribution network and the bubbles disappear after a few seconds. |
Category | Water and Sewage Requests |
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Question | why the water pumping does not reach us? |
Answer | Either it is disconnected because of the accumulation of water invoices, or the existence of a technical defect and you are asked to report it to the Directorate of maintenance and operation. |
Category | Water and Sewage Requests |
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Question | How can I contact the Complaints Center and what is the response time to the complaint? |
Answer | Call 117116, a toll free number and at any time the complaint will be received. |
Category | Water and Sewage Requests |
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Question | What is the time required to process the check? |
Answer | From two to three working days |
Category | Water and Sewage Requests |
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Question | When are checks delivered? |
Answer | Monday and Thursday |
Category | Water and Sewage Requests |
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Question | What documents are required when receiving supplier checks? |
Answer |
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Category | Water and Sewage Requests |
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Question | How does the supplier check if the check is ready? |
Answer | Either call 065666111 sub 1618, or: |
Category | Water and Sewage Requests |
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Question | When will the contributions be transferred to collection under the Amiri Real Estate Law? |
Answer | When all the collection procedures followed by the company, which ends with the suspension of service, and after 6 months of blocking without payment, the collection procedures are applied under the Amiri Funds Law. |
Category | Water and Sewage Requests |
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Question | If the water counter is canceled, when will I redeem my insurance? |
Answer | Review the company 30 days after the date of canceling the water counter, with attached: |
Category | Water and Sewage Requests |
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Question | What is the fixed amount? |
Answer | Is a value approved by the Ministry of Water instead of support services provided by Miyahuna and It covers the cost of administrative services not related to the a mount of consumption. |
Category | Water and Sewage Requests |
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Question | How often does the invoice be issued? |
Answer | The invoice is issued every three months. |
Category | Water and Sewage Requests |
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Question | What payment options do you have? |
Answer |
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Category | Water and Sewage Requests |
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Question | I have a problem and want to talk to a company employee? |
Answer | You can call the number 065679141 and talk to the contact center representative Or you can call 17116 number complaints call center |
Category | Water and Sewage Requests |
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Question | How do I know my water counter reading time? |
Answer | You can call 065679141 sub 2 and inquire about reading times. |
Category | Water and Sewage Requests |
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Question | The invoice is too high, what should I do? |
Answer | You can check with your nearest service office and submit an objection to the invoice. |
Category | Water and Sewage Requests |
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Question | I want to recover the balance on my account? |
Answer | You can submit a refund transaction at your nearest service office. |
Category | Water and Sewage Requests |
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Question | I want to travel and stop the water counter temporarily, what do I do and what is my allowed period? |
Answer | You can offer a comment suspension treatment, and stop using the meter for a period not exceeding 3 years. |
Category | Water and Sewage Requests |
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Question | I want to leave the property and cancel the water subscription, do I have to attend in person? |
Answer | Attendance in person or by a person who has a certified authorization from the bank. |
Category | Water and Sewage Requests |
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Question | What documents are required for a subscription transfer transaction? |
Answer | You must first attend in person or a bank commissioner, bring a lease or a deed of registration to the property, plus an invoice for the subscription to be transferred on the accounts receivable, conditioned with payments clearance. |
Category | Water and Sewage Requests |
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Question | How can I know the pumping schedule in my area? |
Answer | There is a service on the website, please follow the link |
Category | Water and Sewage Requests |
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Question | How can I do tests at the company's labs and get results? |
Answer | By submitting an application for the required tests for Miyahuna and after approving the required tests, the results of the tests will be obtained after payment of the relevant financial claims. |
Category | Water and Sewage Requests |
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Question | Does the company's laboratories provide a water quality inspection service and what are the prices of this service? |
Answer | نعم، تقدم مختبرات الشركة خدمة فحص نوعية المياه للزبائن وبأسعار محددة حسب المحدد المطلوب فحصه، حسب الرابط التالي "أسعار الخدمات المخبرية" |
Category | Water and Sewage Requests |
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Question | Is water quality monitored continuously? |
Answer | Pumped water is subject to intensive monitoring programs, including physical and chemical tests. Microbiological and more than a regulatory body. |
Category | Water and Sewage Requests |
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Question | How can I report uncertainties about the quality of water pumped to citizens? |
Answer | By making a complaint about water quality. |
Category | Water and Sewage Requests |
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Question | How does the company ensure the quality of water pumped to citizens? |
Answer | The company ensures the quality of water pumped to citizens through the implementation of a series of control programs on water sources and networks so that the collection and analysis of samples of these sites and conduct tests in the laboratories of the company. |
Category | Water and Sewage Requests |
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Question | Are the company's laboratories accredited and what type of accreditation is it? |
Answer | Yes, the company's laboratories are accredited nationally and internationally for a large number of tests carried out. |
Category | Water and Sewage Requests |
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Question | Is the water pricing on the new digital water counters different from the old water counters? |
Answer | No, the pricing is standardized. |
Category | Water and Sewage Requests |
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Question | Can I transfer a meter from one land to another? |
Answer | No, the water counter may not be moved from one land to another. |
Category | Water and Sewage Requests |
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Question | Can I move my water counter from its place? |
Answer | Yes, you can do so by checking your nearest service office and submitting a request for the transfer of the counter and requiring the "presence of the person" in person or who has a certified authorization from the bank. |
Category | Water and Sewage Requests |
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Question | I want to install a hobby before the counter, what should I do? |
Answer | You can check out our nearest customer care office and offer a hobby installation treatment provided you have secured your hobby. |
Category | Water and Sewage Requests |
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Question | If I doubt my home water counter what should I do? |
Answer | You can check your nearest customer service office and make a counter check transaction. |