Sewage lines are implemented in order to achieve natural tendencies and flow. Traffic in the regulatory streets is possible, and if we are forced to pass the traffic in special parts, this is done by taking approvals and approving plans.

In order to prepare a study for the transfer of a line from a private piece of land, we must provide us with a survey report licensed by the owner of the property in order to prove the attack on the piece.

The service is provided by Miyahuna / Customer Service Department - Jabal Al Hussein and individual service transactions are provided in the Customer Services Department - Ras Al Ain

This is determined after sensory detection and according to reality and plans

The technical study of the water service is prepared according to the type of property (building, apartment, house, company ....). It is not necessarily that the service is done from the line located in front of the property where the study is conducted according to technical criteria to ensure the arrival of water

In case of financial allocations.

Operations Managment / Miyahuna Company.

Failure to complete the necessary permits for implementation (drilling permits).

14 days for the home connection and 30 days for the water line from the date of paying the fees.

By type of organization, size of the property and type of supply.

Yes, and in the event that he can not attend, a bank authorization must be brought

1. A copy of the personal identity
2. work permit
3. Organizational chart
4. Land plan
5. Property Registration document

Water is a national treasure and wealth shared by all citizens, and reporting on fractures contributes to reducing losses and thus increasing the quantities of distribution and improving the service. It also prevents pollution in the water network.

The company and through its competent cadres can assist in detecting internal leakage in the customers of the company and this is in exchange for token amounts to cover the costs

Pursuant to the provisions of Article 177 of the Criminal Court Assets Law, the penalty of unlawful use is imprisonment for 4 months and a fine of 1000 dinars, with payment of illegal uses and correction of the situation.

Any person or entity that uses and imports water illegally is a national duty to conserve water and improve the water delivery service to its customers. The information of the entity reporting the illegal uses is confidential and is not displayed in any of the parties.

Illegal uses are reported by call in the consolidated number of complaints center 116117 or by any of the offices of Miyahuna and informing the concerned

Is the use of illegally imported and used water and in violation of the regulations and instructions of the Jordan Water Company and the Water Authority either to withdraw a line before the hour counting water or tampering with water meters and accessories

In the Technical Services Department / Miyahuna / Jabal Al Hussein

Yes, the network is connected to the station and all network transactions resume after they have been suspended since 2013

The external complaint is the sewage flood in the main and branch streets and does not entail any fees

but the interior is a flood of sewage inside the wall of the building and there is no flood in the main street is the responsibility of the citizen and entails a fee for the exit of technical equipment to address the amount of 50 JD.

This shall be done if there is a written agreement between the two neighbors and a written undertaking signed by them by allowing the line to be passed and copied from it in the transaction file.

The authority in charge of all the drilling is the Municipality of Amman and has no relation to Miyahuna on the subject.

The official responsible for the terms and lines of rainwater drainage is the Municipality of Amman and is not Miyahuna company responsibilty.

This is done by observing the high level of internal banks of the kitchen and bathrooms or by having an odious odors in sanitation

Permitted water is household waste water (kitchen and bathrooms) and no quarry water, quarry, industrial waste water, as well as the residues of lubricating stations.

It can be caused by chlorine sterilized water or internal causes such as the use of new pipes or plastic tanks.

It is possible to accumulate deposits, impurities and dust at the ends of the lines resulting from repair lines or maintenance work for them or because of pumping and stop pumping according to the distribution program.

Desalinated or filtered water shall have a concentration of salts less than the water of the network.

It can be due to the system of distribution and water breakage where the rust is formed in the metal pipes and at the beginning of pumping this color appears and the water becomes clear and has no color yet (5-10) minutes of pumping.

It can be due to water pressure within the distribution network and the bubbles disappear after a few seconds.

Either it is disconnected because of the accumulation of water invoices, or the existence of a technical defect and you are asked to report it to the Directorate of maintenance and operation.

Call 117116, a toll free number and at any time the complaint will be received.

From two to three working days

Monday and Thursday

• If a final payment is not made, a bond is requested.

1. The recipient's identity
2. Company Seal.

• If a final payment is requested,

1. Copy of the Commercial Register
2. Catch Receipt
3. Company Seal
4. A stamped form (of our water) stamped and signed by the owner of the Commercial Register

Either call 065666111 sub 1618, or:

The supplier can sign in on the website / suppliers screen / enter the name of the supplier and the number to be supplied by our water.

When all the collection procedures followed by the company, which ends with the suspension of service, and after 6 months of blocking without payment, the collection procedures are applied under the Amiri Funds Law.

Review the company 30 days after the date of canceling the water counter, with attached:

Copy of the owner ID of the counter

Account statement

In case the owner of the subscription can not attend, another person may be present, provided that there is a delegation from the bank.

Is a value approved by the Ministry of Water instead of support services provided by Miyahuna.

The invoice is issued every three months.

1. Payment through the collection offices available.
2. Payment through post offices scattered.
3. Payment through efawateercom service
4. Payment to the collectors
5. Payment in banks

You can call the number 065679141 and talk to the contact center representative.

You can call 065679141 sub 2 and inquire about reading times.

You can check with your nearest service office and submit an objection to the invoice.

You can submit a refund transaction at your nearest service office.

You can offer a comment suspension treatment, and stop using the meter for a period not exceeding 3 years.

Attendance in person or by a person who has a certified authorization from the bank.

You must first attend in person or a bank commissioner, bring a lease or a deed of registration to the property, plus an invoice for the subscription to be transferred on the accounts receivable, conditioned with payments clearance.

There is a service on the website, please follow the  link

By submitting an application for the required tests for Miyahuna and after approving the required tests, the results of the tests will be obtained after payment of the relevant financial claims.

نعم، تقدم مختبرات الشركة خدمة فحص نوعية المياه للزبائن وبأسعار محددة حسب المحدد المطلوب فحصه، حسب الرابط التالي "أسعار الخدمات المخبرية"

Pumped water is subject to intensive monitoring programs, including physical and chemical tests. Microbiological and more than a regulatory body.

By making a complaint about water quality.

The company ensures the quality of water pumped to citizens through the implementation of a series of control programs on water sources and networks so that the collection and analysis of samples of these sites and conduct tests in the laboratories of the company.

Yes, the company's laboratories are accredited nationally and internationally for a large number of tests carried out.

No, the pricing is standardized.

No, the water counter may not be moved from one land to another.

Yes, you can do so by checking your nearest service office and submitting a request for the transfer of the counter and requiring the "presence of the person" in person or who has a certified authorization from the bank.

You can check out our nearest customer care office and offer a hobby installation treatment provided you have secured your hobby.

You can check your nearest customer service office and make a counter check transaction.